How to visit us: Guidelines

 

We appreciate that reading an essay before your visit is a bit of a pain, but it will make your visit run a lot more smoothly if you have read it in advance.

All visitors are now kindly asked to book in advance on our website in order for us to control the numbers onsite so that everyone can enjoy a safe and relaxing visit.

Before you arrive please read this document, even if you are a regular visitor, as we have made a lot of changes to how you visit us!

Buying your ticket

You will need to purchase a ‘bubble’ entrance ticket that is valid for a bubble of up to 6 people who are not socially distancing from each other. If you are visiting with a person/people you are socially distancing from, you will need to book them a separate bubble ticket for an earlier/later time slot. All children must be accompanied by at least one adult at all times during your visit. If there are more than 6 people in your group, please book 2 bubble tickets and ideally please arrive separately at your designated time slot if at all possible – it really helps the flow of visitors through the site.

Please put the names of ALL the adult (16 yrs +) members of the group in the booking notes box when booking your ticket.

  • Help = I am not internet savvy! – If you are not internet-savvy or aren’t able to book online for any reason, pleas e phone us on 07966 956357. However, please do try to book online if you possibly can – it really helps us! If you do need to phone through your booking, do be aware that we are a small team and cannot always answer the phone – leave a message and we will call you back as soon as we can.
  • Do I have to book in advance? – Yes please! However, you are more than welcome to arrive and then book the next available slot online while you are in the car park! There may be walk-in places available, so it is always worth asking us.
  • Can I use cash onsite? – Ideally no! If at all possible, please do make onsite purchases with a contactless credit/debit card. We also accept Apple Pay and other mobile phone contactless payments, but cannot accept American Express.

 

On arrival

***In order to keep everyone safe, please do not visit The Bug Farm and Grub Kitchen if, in the past 10 days, you have tested positive for Covid-19, have been a close contact of someone who has tested positive for Covid-19 or had any symptoms of Covid-19.***

Please arrive at your designated time slot and queue by the tyres outside the Ticket Office. Please wait outside for us to buzz you into the Ticket Office and please sanitise your hands and pop your face covering on before entering. You will be greeted in the Ticket Office by a member of our friendly Bug Farm team. We will ask for your booking name as confirmation of your booking and you can scan our QR code to check in if you wish.

We will ask for the names of all adults in your group and ask to see name identification of all adult group members (debit/credit card or driver’s licence are ideal). We appreciate that this is a bit of a pain for you and makes the check-in process a little longer.

We politely request that all visitors adhere to our site rules, which include wearing face coverings in all indoor areas and keeping 2 metres from other groups. We know that it is no longer a Welsh Government regulation, but here at The Bug Farm, we ask that everyone maintains a 2-metre social distance in indoor and outdoor areas too, just to make sure that everyone feels nice and safe (as we all feel differently about social distancing).

If you don’t have your own, locally-made, bug-themed face coverings may be available to purchase in the Ticket Office….although they do sell out quickly!

 

Around the site

In order to maintain social distancing and to help you enjoy a relaxing and safe visit, we have split up the smaller indoor areas into a series of ‘bubble zones’. Only one bubble (of up to 6 people) can be in a bubble zone at a time. Please sanitise your hands before entering and exiting every room and wear a face covering when in all indoor areas.

There are easy-to-follow directions around the site. We suggest that you pop into the Museum first, where there are 3 bubble zones. Outside the Museum, you will find a row of tyres. Please queue on the tyres until a zone is free. Please explore the Museum through the different zones.

Please then queue on the tyres to enter the Tropical Bug Zoo. There are 3 bubble zones inside. Stay-time in each bubble zone is limited to 5 minutes! You will hear a bell sound every 5 minutes, which is your signal to move on to the next zone. If you want to spend longer in the Tropical Bug Zoo, you are more than welcome to queue-up for a second trip through.

The toilets, British Bug House, Walled Garden, Bug Barn and Farm Trail are accessed through the Art Gallery.

 

‘Up-Close Meet the Bugs’ sessions

For now, we apologise that we are not able to run these popular add-on sessions (maintaining social distancing when handing bugs around a group of people and then sanitising the bugs is impossible)! Instead, we have a member of the team behind a screen in the Tropical Bug Zoo who can show you some of the bugs up-close and answer any questions you have.

 

Food & Drink

Grub Kitchen

Grub Kitchen serves food from 12 noon – 2:30 pm (and 12 noon – 3:30 pm in school holidays) when The Bug Farm is open. You will be asked to queue by the tyres outside Grub Kitchen and you will be served and seated by a member of the team. There are limited tables in order to maintain social distancing and also to be able to fulfil orders in a timely manner. There are also picnic benches placed around site. Even if you are just after a coffee, you will need to queue-up OUTSIDE, so please remember to bring appropriate clothing to keep you dry if it is raining! Like everywhere else in the area at the moment, on busy days, it is very likely that you will have to queue for food, drinks or cakes, so please be patient and expect this as a matter of course in these joyous times! All food is cooked to order so there may also be a wait for food – just ask the team when you order. Make sure to give yourselves plenty of time for lunch – we suggest that you see it as part of the experience itself, so why not bring a pack of cards along with you so you can have a fun, relaxing time?

Again, we know it is no longer a legal requirement, but we ask that you wear your face covering in Grub Kitchen at all times other than when you are eating.

To help reduce the use of single-use cups, Grub Kitchen is supporting the #ContactlessCoffee scheme. Please do bring your (clean) re-usable cup to be filled (they won’t be able to wash your cups for you!).

Picnics

We would, of course, suggest that you eat at Grub Kitchen when visiting us – the food is yummy and you can add trying food made with edible insects to your day’s experience. However, if you would like to bring a picnic with you, you are welcome to eat it on any of our outdoor benches! However, due to the Covid-19 situation, we ask that you take all of your picnic rubbish home with you and do not leave any of it in our onsite bins. We can also not currently offer indoor space to eat picnics.

Tap water

To avoid contact points at water refill taps, please bring your own, full drinking bottle with you.

 

Other precautions

We have been working hard to make our site safe and relaxing to visit and also a safe place for our staff. Please do remember that you need to keep at least 2 metres away from all people who are not in your bubble (including our staff!).

We have increased cleaning and sanitising of all contact points with a Covid-19 approved disinfectant, the team wear face coverings when in indoor areas with others and we encourage visitors and staff to wash and/or sanitise their hands regularly, with additional sanitising points added around the site.

We have removed all non-essential bits and pieces around the site to encourage visitors to touch as little as possible. This does mean that some areas, such as the Bug Barn, are looking a little sparse!

We have closed the Nature Hut and Bug Hut as social distancing inside the small spaces would be impossible. Our chickens are now living the life of luxury in the Nature Hut instead! We also ask all visitors to only touch items in the shop that they plan to buy.

Please do rest assured that we have your, and our team’s, safety at the heart of all of what we do here and please do not be upset with us if we remind you to keep your distance from others or pop your face covering on – we’re just trying to keep everyone safe and feel at-ease.

 

Season ticket holders

All season ticket holders will need to book online in advance through the regular booking system, selecting the ‘Season Ticket’ option. This enables us to control numbers onsite. You won’t be charged when you book and you will be asked to show your season ticket on entrance as usual. If your season ticket expired when we were closed, please do just ask us to add another few months onto it for free. However, if you want to renew it in order to support us, we won’t say no and will be very grateful!

 

After your visit

If you test positive for Covid-19 within 10 days of your visit – please let us know.

If you need to contact us, please e-mail info@thebugfarm.co.uk – you can also ring us on 07966 956357. However, please do be aware that we are a small team and may not be able to respond immediately or answer the phone during busy periods – please leave a message and we will call back as soon as we can.