How to visit us: Guidelines
We appreciate that reading an essay before your visit is a bit of a pain, but it will make your visit run a lot more smoothly if you have read it in advance.
All visitors are now kindly asked to book in advance on our website in order for us to control the numbers onsite so that everyone can enjoy a safe and relaxing visit.
Buying your ticket
You will need to purchase a ‘Bubble’ entrance ticket that is valid for a bubble of up to 6 people who are not socially distancing from each other. A ‘Bubble’ entrance ticket that is valid for a bubble of up to 6 people who are not socially distancing from each other. If you are visiting with a person/people you are socially distancing from, you will need to book them a separate bubble ticket for an earlier/later time slot. All children must be accompanied by at least one adult at all times during your visit.
Before you arrive please read this document, even if you are a regular visitor, as we have made a lot of changes to how you visit us!
- Help = I am not internet savvy! – If you are not internet-savvy and aren’t able to book online, please phone us on 07966 956357. However, please do try to book online if you possibly can – it really helps us! If you do need to phone through your booking, do be aware that we are a small team and cannot always answer the phone.
- Do I have to book in advance? – Yes please! However, you are more than welcome to arrive and then book the next available slot online while you are in the car park! There may be walk-in places available on sunny days when visitors are spread around the site, so it is always worth asking us.
***In order to keep everyone safe, please do not visit The Bug Farm and Grub Kitchen if you are displaying any symptoms of Covid-19***
Please arrive at your designated time slot and queue on the tyres outside the Ticket Office. Please wait outside for us to buzz you into the Ticket Office and please sanitise your hands before entering. You will be greeted in the Ticket Office by a member of our friendly Bug Farm team. We will ask to see your purchase receipt as confirmation of your booking – please make it available on entry.
We politely request that all visitors adhere to our site rules, which include wearing face coverings in all indoor areas. If you don’t have your own, locally-made, bug-themed face coverings are be available to purchase in the Ticket Office.
Around the site
In order to maintain social distancing and to help you enjoy a relaxing and safe visit, we have split up the indoor areas into a series of ‘bubble zones’. Only one family bubble (of up to six people) can be in a bubble zone at a time. Please sanitise your hands before entering and exiting every room and we politely request that you wear a face covering when in indoor areas.
There are easy-to-follow directions around the site. We suggest that you pop into the Museum first. Outside the Museum, you will find a row of tyres. Please queue on the tyres until there is no-one in Zone 1. Please follow the arrows around the Museum through the different zones.
Please then queue on the tyres to enter the Tropical Bug Zoo. There are three bubble zones inside. Stay-time in each bubble zone is strictly limited to eight minutes! You will hear a bell sound every eight minutes, which is your signal to move on to the next zone. If you want to spend longer in the Tropical Bug Zoo, you are more than welcome to queue-up for a second trip through.
The toilets, British Bug House, Walled Garden, Bug Barn and Farm Trail are accessed through the Art Gallery, where we have a two-way system with no waiting! You can view the artwork in the Art Gallery in a clearly-marked viewing bubble zone. Bubble zones are also in place in the British Bug House.
‘Up-Close Meet the Bugs’ sessions
For now, we are not able to run these popular add-on sessions (maintaining social distancing when handing bugs around a group of people is impossible)! As and when we can start to run them again, we will.
Food & Drink
Grub Kitchen serves food from 12 noon – 3:30 pm during school holidays and 12 noon – 2:30 pm at all other times when The Bug Farm is open. You will be asked to queue by tyres outside Grub Kitchen, place your order at the bar and then wait for your food. All food will be served in compostable takeaway containers and the yummy new menu has been designed to accommodate this. Please note that, until at least August 2nd, you will need to eat your food outdoors. There are picnic benches and logs placed around site.
To help reduce the use of single-use cups, Grub Kitchen is supporting the #ContactlessCoffee scheme. Please do bring your (clean) re-useable mug to be filled (they won’t be able to wash them for you!)
The main change in Grub Kitchen is that, in August, it is only open for Bug Farm visitors. You are not able to visit Grub Kitchen without visiting The Bug Farm (or having a Bug Farm season ticket). Please note that even season ticket holders will need to book online in advance so that we can control numbers onsite.
We would, of course, suggest that you eat at Grub Kitchen when visiting us – the food is yummy and you can add trying food made with edible insects to your day’s experience. However, if you would like to bring a picnic with you, you are welcome to eat it on any of our outdoor benches or logs! However, due to the Covid-19 situation, we ask that you take all of your picnic rubbish home with you and do not leave any of it in our onsite bins.
All our taps onsite will provide you with mains drinking water. Therefore, please bring your own drinking bottle with you to top-up yourself. To help look after the environment, we do not sell bottled water and Grub Kitchen would prefer not to have to use disposable cups to serve tap water.
We have been working hard to make our site safe and relaxing to visit. We have increased cleaning and sanitising of all contact points with a Covid-19 approved disinfectant, the team wear face coverings in indoor areas and we encourage visitors and staff to wash and/or sanitise their hands regularly, with additional sanitising points added around the site. We have removed all non-essential bits and pieces around the site to encourage visitors to touch as little as possible. This does mean that some areas, such as the Bug Barn, are looking a little sparse! We have closed the Nature Hut and Bug Hut as social distancing inside the small spaces would be impossible. Our chickens with special needs (Twin and Chicken) are now living the life of luxury in the Nature Hut! We have also opened a new Trail and two new exhibits (the British Bug House and an Insect Farming exhibition) to provide you with even more to explore during your visit.
Please do bear with us as we find our new normal – some of our plans will work, while others will need some tweaking. If there are any delays or if the new systems are not 100% smooth to start with, rest assured that we are trying our best and have your, and our team’s, safety at the heart of all of our new plans.
Season ticket holders
All season ticket holders will need to book online in advance through the regular booking system, selecting the ‘Season Ticket’ option. This enables us to control numbers onsite. You won’t be charged when you book and you will be asked to show your season ticket on entrance. If your season ticket expired during lockdown, please do just ask us to add another five months onto it for free. However, if you want to renew it in order to support us, we won’t say no and will be very grateful!
After your visit
If you test positive for Covid-19 within 2 weeks of your visit – please let us know.
If you need to contact us, please e-mail firstname.lastname@example.org or email@example.com for shop/ticket queries. You can also ring us on 07966956357. However, please do be aware that we are a small team and may not be able to respond immediately or answer the phone during busy periods.